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主要功能客户管理系统主要由基础信息维护、客户 服务、信息查询、系统管理和帮助信息等几个功能模块组成，规划系统功能模块如下： 基础信息维护模块该模块主要包括区域信息设置、企业性质设置、企业类型设置、企业资信设置、客户级别设置和客户满意程度设置6部分。 客户信息维护模块该模块主要包括客户信息、联系人信息、业务往来、客户呼叫中心4个部分。 客户服务模块该模块主要包括客户反馈、客户投诉两个部分。 信息查询模块该模块主要包括客户信息查询、联系人信息查询、客户反馈满意度查询和客户投诉满意度查询4部分。 系统管理模块该模块主要包括增加操作员、密码修改、退出系统3部分。-Customer management system is mainly based on information from maintenance, customer information, maintenance, customer service, information, information systems management and help the composition of several function modules, function modules planning system is as follows: The maintenance of basic information modules The module is mainly set up regional information, the nature of an enterprise set up, business type, business credit establishment, customer-level settings and set the level of customer satisfaction 6. to safeguard customer information module The module includes customer information, contact information, business contacts, customer call center in part 4. Customer Service Module The module includes customer feedback, customer complaints in two parts. Information Module The module includes customer information, contact information, customer feedback and customer satisfaction inquiries, inquiries, complaints satisfaction 4.
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